Worry Free Transport F.A.Q

HOW FAR IN ADVANCE SHOULD I SCHEDULE MY MOVE?

We recommend as much prior notice as possible to your desired move date. Our normal pickup time is 3 to 10 business from the date you tell us the vehicle is available. If you have a special situation please call so we can discuss your needs.

HOW LONG WILL TRANSPORT TAKE?

Shipping times vary. Listed below are some basic ideas that you may find helpful. Make sure you contact us for actual scheduled times. East Coast to West Coast 7-10 days Midwest to either East or West Coast 5 - 8 days,North to South 5 - 8 days, Shorter routes 3 - 5 days. Pick up and delivery dates are not guaranteed.

CAN I PUT PERSONAL ITEMS IN MY VEHICLE?

Most carriers do not carry cargo insurance therefore your personal items are not covered in the event these items are lost, stolen, damaged or cause damage to your vehicle. You are safer to ship them through an accredited shipping company that fully insures such items. If you do choose to put personal items in your vehicle the weight cannot exceed 100 pounds.

WHAT IS DOOR TO DOOR DELIVERY?

Door to door means that the carrier will get as close as physically possible to your requested pick up and delivery locations providing it is accessible for their transporter. If there are low hanging trees, narrow streets, weight restrictions, etc… the driver will arrange to meet you at a large parking lot, grocery store, etc. with enough space to load/unload your vehicle.

WILL MY VEHCILE BE PUT IN TERMINALS?

No. Vehicles stored in terminals may sit 2 to 3 weeks awaiting a carrier assignment which is unnecessary for you the customer.

IS MY VEHICLE INSURED DURING TRANSPORT?

Yes. Carriers are required by law to carry a minimum $750,000 general liability however, most carriers carry $1,000,000. In addition Worry Free Transport requires that each carrier's insurance agency supplies a certificate of insurance naming Worry Free Transport, LLC. a certificate holder. Any insurance deductible is paid by the carrier. If damage is incurred we act as a liaison during the settlement claim.

HOW DO I PAY FOR TRANSPORT?

The deposit is paid at the time of booking your transport. This may be done with any major Credit Card, PayPal, money order or cashier's check. They can be mailed to Worry Free Transport, LLC. 231 Starlight Lane Jackson, MO 63755. The remaining balance is due COD to the carrier at time of delivery either in the form of cash or cashiers checks only. Carriers do not except credit cards or personal checks.

WHAT IF I AM NOT AVAILABE AT PICKUP AND/OR DELIVERY?

If for what ever reason you can not be at pick up and/or delivery you must appoint a responsible person to act on your behalf. You must provide us with this persons name and phone number(s) so that we can be in touch with them during the pick up and/or delivery.

WHAT HAPPENS AT PICKUP?

The driver will normally call 10 - 24 hours in advance of your pick up to arrange a meeting time. The driver and person responsible for releasing the vehicle will do a visual inspection. All pre-transport damage (scratches, dents, etc.) will be noted on a bill of lading which is signed by both the driver and releasing person. Driver takes possession of vehicle.

WHAT HAPPENS AT DELIVERY?

The driver will call 10 - 24 hours in advance to arrange a time. The driver and the person responsible for receiving the vehicle will do a visual inspection. Any damage incurred during transit must be noted on the final bill of lading which is signed by both driver and receiving person. COD payment is paid to driver.

WHAT IF MY VEHICLE IS DAMAGES?

Make sure driver understands the damage is new and was not on the original bill of lading. Damage should be clearly marked and noted on the final bill of lading which must be signed by the driver and receiving person. In most cases the driver will ask that you get an estimate and they will send you a check within a couple of weeks. If not, you need to contact their insurance company to file a claim.

WHAT IS YOUR POLICY ON PERSONAL PRIVACY?

Personal privacy is just as important to you, our client, as it is to Worry Free Transport, LLC. Information collected includes contact names, addresses, phone numbers, email addresses and deposit payment information such as your credit or debit card number. We must collect these details to complete the transport process, and will only utilize your information to ship your vehicle. Worry Free will never use your submitted personal information for any other purpose, and will not share with outside parties. We are also committed to online security, and have put in place appropriate electronic procedures to safeguard your information. If you would like to see what information we have on file for your account, contact us: info@worryfreetransport.com. Should any detail be incorrect or need redress, we will make the changes you wish as soon as possible.